Refund policy

Last updated: October 20, 2026

We want you to be happy with your Detroit Garment Factory order. This policy applies to our standard T-shirts and hoodies, including garments prepared after you order.

30-day returns

To request a return, email detroitgarmentfactory@gmail.com within 30 days of delivery. Include your order number and the items you would like to return. Items must be unworn, unwashed, free of damage, stains, and odors, and have any original tags still attached. Trying an item on to check the fit is fine. Please include your order confirmation or other proof of purchase.

How to return an item

Contact us before sending anything back. We will provide return instructions and the correct return address. Do not send returns to a manufacturer, printer, or an address on the parcel unless we instruct you to do so. Please use a tracked shipping service and retain your receipt.

Return shipping costs

For a change of mind or a size preference, you pay the return shipping cost. Original shipping charges are not refundable for these returns, unless required by law. We do not charge a restocking fee. If we sent an incorrect or defective item, we cover any necessary return shipping; contact us first so we can arrange the return or another solution.

Incorrect, damaged, or defective items

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, or different from what you ordered. Include your order number, a description of the problem, and photos where possible. We will work with you to arrange a replacement or refund, including applicable shipping costs. Do not send the item back until we provide instructions. Nothing in this policy limits rights or remedies you have under applicable law.

Size exchanges

If you would prefer a different size, contact us to arrange an eligible return. Once the return is approved, you can place a separate order for the size you want. Replacement sizes are subject to availability, and the new order is subject to the current shipping charges and promotions.

Refunds

We will notify you after receiving and inspecting your return. If approved, we will issue the refund to your original payment method within 10 business days. Your bank or payment provider may take additional time to post it. If more than 15 business days have passed since approval and you have not received your refund, please contact us.

Order changes and cancellations

Because garments are prepared after ordering, please contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes after production or shipping has started. If cancellation is no longer possible, the return rules above apply. This does not limit your rights when we cannot ship as promised.